Thank you for shopping with Yannick Trails. We take great pride in delivering your products safely and efficiently, ensuring a reliable shopping experience for every customer around the world.
1. Order Processing
All orders are processed after confirmation. Once your order has been successfully placed, you will receive a confirmation email with your order details. Please ensure that all shipping information provided is accurate to avoid any delays.
2. Cash on Delivery Orders
We currently offer Cash on Delivery (COD) as our primary payment method. Please ensure that someone is available at the delivery address to receive and complete payment at the time of delivery.
3. Tracking Your Order
After dispatch, a tracking number will be provided via email or SMS so you can follow the progress of your shipment in real time. Please allow some time for the tracking information to update after the order is shipped.
4. International Deliveries
Yannick Trails proudly ships worldwide. International orders may be subject to customs duties, taxes, or additional charges as determined by the destination country. These fees are the responsibility of the customer.
5. Delays and Exceptions
While we strive to ensure timely deliveries, occasional delays may occur due to external factors such as customs inspections, weather conditions, or courier-related issues. Our support team will keep you informed in such cases.
6. Address Accuracy
Customers are responsible for providing complete and correct shipping details. We are not liable for delays or lost packages due to incorrect or incomplete addresses provided during checkout.
7. Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us immediately at [email protected]. We will assist you in resolving the issue as quickly as possible.
8. Customer Support
For any shipping-related inquiries or assistance, feel free to reach out to us at:
📧 [email protected]
